The new case for bureaucracy weaves together contemporary examples of bureaucracy in action and emergent research on the context of public administration to facilitate a spirited discourse on the relevance legitimacy and impact of public bureaucracies and the individuals who serve in public agencies today maja husar holmes. The new case for bureaucracy weaves together contemporary examples of bureaucracy in action and emergent research on the context of public administration to facilitate a spirited discourse on the relevance legitimacy and impact of public bureaucracies and the individuals who serve in public agencies today. Indispensable to our democracy it keeps government reliable and dependable to the citizens it serves however the new case for bureaucracy goes beyond empirically verifying its quality now an extended essay written in a conversational tone goodsell expects readers to form their own judgments. As charles t goodsell 2004 observed in his book the case for bureaucracy that only the devil himself would make a case for devil only a lunatic would come to the defense of the indefensible