John kador is the author of 12 business books his latest book is effective apology mending fences building bridges and restoring trust john kador is an independent business writer whose best selling books and insightful articles have been helping business leaders work smarter and more profitably for more than three decades. Effective apology mending fences building bridges and restoring trust kador john on amazoncom free shipping on qualifying offers effective apology mending fences building bridges and restoring trust. Effective apology mending fences building bridges and restoring trust bk business series bk business book berrett koehler series author john kador publisher berrett koehler publishers 2009. Effective apology mending fences building bridges and restoring trust kador john 9781576759011 books amazonca. Effective apology mending fences building bridges and restoring trust effective apology mending fences building bridges and restoring trust by kador john publication date 2009 topics corporate image apologizing corporations public relations business communication crisis management